Shipping policy
Shipping Policy
Swaravo is a brand of Muse Trading Limited. This page provides information about delivery areas, shipping costs, processing, and estimated delivery times.
1. Delivery Areas and Shipping Costs
Standard shipping to Germany is generally subject to a charge. The shipping methods available for your order and their respective costs are calculated after you enter the delivery address at checkout and are displayed before you submit the order. Please check the shipping costs and total amount there.
We occasionally offer free-shipping promotions. Free shipping applies only if such a promotion is valid when you place your order, your order meets the announced promotional conditions, and the relevant shipping discount is shown at checkout before you submit the order. There is no permanent offer of free standard shipping to Germany. The conditions and validity period of a promotion are set out in the relevant promotional announcement.
Delivery to other countries or regions is only possible if the relevant delivery address is accepted at checkout. The available shipping methods and costs shown there may depend on the destination country. We do not charge any additional shipping costs that are not shown before the order is submitted.
2. Processing and Shipping
We generally process orders from Monday to Friday, excluding public holidays. We generally begin processing orders received on the previous day from 10:00 German local time (MEZ or MESZ). We generally begin processing orders placed on Friday and over the weekend from 10:00 German local time on the following Monday, provided that Monday is not a public holiday.
10:00 indicates the start of processing. It is neither an order cut-off time nor a commitment that the goods will be shipped on the same day.
Standard orders are usually shipped within 1 to 3 business days after the order is received. For custom-made or engraved items, production before shipping may take up to 10 business days. Public holidays or missing personalisation details may delay processing. We will inform you if a significant delay is foreseeable.
3. Estimated Delivery Time
After shipping, transit time is generally 7 to 10 business days. The estimated total time until receipt consists of the processing or production time plus the subsequent transit time.
The delivery information shown for your order applies to the selected delivery address and shipping method. The actual transit time may be affected in particular by the shipping provider, public holidays, weather events, or customs procedures. Your statutory rights in the event of delayed delivery or non-delivery remain unaffected.
4. Tracking
After shipping, you will receive a shipping confirmation and, where available for the shipment, a tracking number. It may take some time for the shipping provider to display the first tracking information.
5. Delivery Address and Delivery Problems
Please check your delivery address before completing the order. If you notice an error afterwards, contact us as quickly as possible at support@swaravo.com. We will try to correct the address before shipping; a change may no longer be possible after the shipment has been handed over to the shipping provider.
If a shipment is returned because an incorrect or incomplete delivery address was provided, we will discuss the next steps with you. Any reshipment requested by you may incur the shipping costs actually charged; we will inform you of these costs before reshipping. Your statutory consumer rights remain unaffected.
6. Delivery Questions
If you have questions about shipping costs, the delivery area, tracking, or a delivery that has not arrived, please contact us:
Muse Trading Limited
Flat C, 19/F Wai Fat Building
5 Fung Cheung Road
Yuen Long, New Territories
Hong Kong
Email: support@swaravo.com
Contact page: https://swaravo.com/pages/contact